All sales are final.
We will not grant a refund or issue credit, no exceptions.
We take extra care to fully describe our items, including any significant flaws. If you have any questions about the item(s) you are ordering, please email or call with your questions before placing your order
We are highly particular about the items we accept. You can be confident that we will NEVER accept items that smell of cigarette smoke, urine, or other strong odors, nor will we accept upholstered furniture with visible stains, rips, fading, or significant discoloration. We will not sell items that have significant physical or structural damage, or that are in need of refinishing or repair (unless otherwise stated in the item's description).
However, we want to remind our customers that most of our items are used, and as such it is possible that items may have minor superficial condition issues which may not have been disclosed in the description, but that a person could expect when buying used items. While we won't accept items with noticeable pet hair or pet dander, we cannot guarantee that items have always been in a pet-free home.
Because of this, we RECOMMEND that you visit our store to inspect the item personally to ensure you are satisfied with it BEFORE you make your purchase.